The following checklist was compiled with the assistance of the Client Education Committee of the Alexandria, Va.-based American Translators Association (www.atanet.org).
How to Hire a Translator
What type of translation service, written, oral or a combination of both, is required for the meeting or event?
Into how many languages will the program be translated? Will translators be working on site?
Are on-site translation services provided by the venue? If so, is someone on the planning staff capable of judging translation quality?
Does the venue have a translation booth, or will the translators provide their own equipment?
Consider whether the event’s needs would be better served by a translation company (when multiple translations into different languages are required) or an independent translator (for single-language translations).
Evaluating Translation Companies
How does the company select and test its translators?
For how many languages does it provide translations?
Does the company specialize in a particular language?
If the meeting or event requires translation services in a language the company does not ordinarily offer, is it prepared to find a competent translator for that language?
If the firm contracts with outside translators, will the translator bill you directly, or will the invoice go through the translation company? Do markup fees apply?
Is the translation company owned or operated by a professional who is certified by the American Translators Association (703-683-6100; www.atanet.org)?
Does the company have its own editors and proofreaders to check printed material that has been translated?
What is the turnaround time for material to be translated?
How does the company charge (by the hour, by number of translated pages, etc.)? Do additional charges apply for on-site translation or overtime?
If a translator fails to show up, will backups be provided in a timely fashion? What related services does the translation company provide (i.e., updating glossaries, translating technical or medical data into several languages)?
Ask the translation provider for an estimate. Make sure cost estimates and deadlines for printed materials are included in a written contract.
Ask for references from recent clients with similar needs.
Evaluating Independent Translators
Is their promotional material well written? Can they provide multiple copies of translated material?
Do they ask questions about the project at hand? Good translators will try to get an understanding of the field to which the meeting or event is geared.
Are they certified by the American Translators Association? Contact ATA to verify.
What are the translators’ special subject fields (i.e., are they adept at deciphering financial documents or medical texts)?
What experience do they have? Can they provide references from previous clients whose needs were similar to yours?
Are they skilled in the required languages?
Do they have access to resources for translating dialects and cultural nuances?
Do they have the necessary translation equipment?
What is the turnaround time for written translations?
In case of emergency, can they guarantee a reliable backup translator?
How do they charge for their services (hourly, per document, per page, etc.)? Ask for an estimate.
Ask for references from recent clients who had similar translation needs.
Important Considerations
What type of security is provided?
Are any groups scheduled to be on-site during the dates your group will meet? If yes, what types of groups?
Are any citywide special events scheduled to take place?
How many parking spaces are there? What are parking rates? Is valet parking available?
How far away are the convention center, downtown, hospital and airport?
Is airport shuttle service offered?
What type of local transportation is available?
What is the average taxi fare from airport to property?
What are the local union requirements? Are there any restrictions? When do union contracts expire?
When was the last renovation?
Are any renovations planned? What are the scheduled dates?
What are the concierge hours? Can they be extended?
Are sports, entertainment and child-care facilities on-site or nearby?
What is the average length of service per employee?
How long has the general manager been at the property?
Does the property offer any promotional assistance?
Ask for references of three comparable groups that recently met at the property.